Privacy Policy

Last updated: April 2026

1. About Us

Empower Her Naturopathy is operated by Brooke Simmons, a qualified Naturopath and Registered Nurse based in Byron Bay, NSW, offering consultations via telehealth across Australia.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: brooke@empowerhernaturopathy.com
Location: Byron Bay, NSW

2. What Information We Collect

We collect personal information that is necessary to provide our services and respond to your enquiries. This may include:

• Contact information: your name, email address, and phone number
• Health information: details you share about your health concerns, symptoms, and health history — either via the contact form, during consultations, or through intake forms
• Consultation records: clinical notes, test results, treatment plans, and correspondence relating to your care
• Payment information: billing details processed securely through our payment provider (we do not store full card details)
• Website usage data: anonymised information about how you interact with this website, collected through analytics tools

Health information is classified as sensitive information under the Privacy Act 1988 and is afforded a higher level of protection. We will only collect your health information with your consent, or where permitted or required by law.

3. How We Collect Your Information

We collect your information in the following ways:

• When you submit the contact form on our website
• When you book a consultation or complete a client intake form
• During telehealth consultations
• Through follow-up correspondence (email, phone)
• Via functional testing requests or referral correspondence

4. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries and schedule appointments
• Provide naturopathic consultations and healthcare services
• Develop and maintain your personalised treatment plan
• Communicate with other healthcare practitioners involved in your care (with your consent)
• Process payments
• Comply with our legal and professional obligations
• Improve our services (using de-identified data only)

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. How We Store and Protect Your Information

We take the security of your personal information seriously. Your information is:

• Stored securely using password-protected, encrypted systems
• Accessible only to Brooke and, where necessary, authorised support staff bound by confidentiality obligations
• Retained for a minimum of 7 years after your last consultation (or until a minor turns 25), in accordance with professional and legal record-keeping requirements in NSW
• Disposed of securely when no longer required

While we take all reasonable steps to protect your information, no transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us electronically.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information in the following limited circumstances:

• With your consent: to other healthcare practitioners involved in your care (e.g., your GP or specialist)
• Service providers: to third-party providers who assist in operating our practice (e.g., booking software, payment processing), who are contractually bound to protect your information
• Legal obligations: where required or authorised by law, a court order, or a regulatory authority
• Safety: where we reasonably believe disclosure is necessary to prevent a serious and imminent threat to life or health

We do not disclose your information to overseas recipients unless you have consented, or we are required to do so by law.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, incomplete, or outdated information
• Request deletion of your information, subject to our legal record-keeping obligations
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us at brooke@empowerhernaturopathy.com. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This information is collected anonymously and does not personally identify you. You can disable cookies in your browser settings, though this may affect the functionality of certain parts of the site.

9. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date it was last updated. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Brooke Simmons
Empower Her Naturopathy
Byron Bay, NSW
Email: brooke@empowerhernaturopathy.com